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Frequently Asked Questions
Q: What type of Operating System do you have?
A: We have the Unix Operating System.
Q: Where are your servers housed?
A: Our web hosting and mail servers are housed at Telehouse,
Located in London's Docklands.
Q: What are your nameservers?
A: Our nameservers are:
Q: How much monthly bandwidth do you allow?
A: All accounts have a bandwidth allowance of
1000Mb extra bandwidth is £20 per 1000Mb or part.
Q: I am new at this - how do I get started?
A: Getting started is easy. Choose and register your domain name (web
address); make your payment; design your web site and upload (copy) your
web pages to our server using the username and password that we provide
you after we have set up your account.
Q: How long does it take to set up my account?
A. We can set your hosting account up the same day that you submit your
order form, usually within hours. You will need to have a registered domain
name in order to use the domain name (web address) with your site.
Q: How long does it take to get the domain name?
A: After registering your domain name through an authorized domain name
registrar, it usually takes 24 hours for it to be updated and propagate
over the Internet worldwide.
If you have already registered your domain name, please let us know so
that we can provide you with the DNS information so that you can modify
your records and enable us to provide you with web hosting. Even though
your name may already be registered, there will still be a 24-72 hour
period to get it propagated throughout the Internet worldwide.
Q: Can I Get a Refund or Cancel My Domain Name After I Register It?
Q: Do I Need to Register My Domain Name More Than Once?
A: Yes, you will receive an invoice either through your e-mail or posted
mail when your domain name registration fee is due. If you registered
your name for a year, expect to receive the invoice within 30 days of
its expiration date directly from the company that you registered your
domain with initially. The domain owner is responsible for registration
renewal fees. If the fees are not paid, your domain name may be made available
for someone else to register it.
Q: Do you provide technical support?
A: Yes, we offer technical support via e-mail.
Q: What is your response rate?
A: All emails are answered within 24 hours, usually within 6 hours.
Q: What Types of Payments Can I Make?
A: We use the PayPal billing system, which allows you to make payments
using your credit cards. For more info Click Here!
You can also pay by cheque in the UK if you wish.
We will invoice you.
Q: Do You Put Banners On My Web Site?
Q: How Do I Design a Web Site?
A: You will need to either pay someone to design it for you, learn HTML
(HyperText Markup Language) coding to create your web pages, or get a
WYSIWYG (What You See is What You Get) software program (eg. Microsoft
Frontpage), which will allow you to create your web pages without learning
the HTML coding.
Domainsrush can register your domain, design your website and optimise
it for search engines, upload it to your web space and submit it to the
major search engines from £500 p.a. for a 4-5 page website.
Q: How Do I Put My Web Pages On Your Server?
A: You will need to use a FTP (File Transfer Protocol) software program
or the publisher feature that comes with your web page program. For example,
Microsoft Frontpage will come with its own web page publishing feature
that gives you the ability to copy your pages from your computer to our
server. A popular FTP program is WS_FTP.
When using your FTP program or Publisher, you will use the username and
password that we provide you to access the server. For more help on FTP
Sign up >>
Transfer your domains web hosting to our name servers for as little as £25 per year
• No set up fees
• No transfer in/out fees
Transfer a domain >>
We have discovered that a company called, "Domain Registry of America" has been emailing & mailing our customers with deceptive messages about domain transfers. The goal of their mails is to trick our customers into transfering their domain names away from Domainsrush. The
e-mails falsely claim to be a response to a transfer request made by our customers.